Privacy Policy

Last Updated: November 28, 2025

1. Introduction

Welcome to ChartTrace ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our website charttrace.com and our Telegram bot ChartTraceBot.

2. Data We Collect

To provide our services, we process the minimum amount of data necessary:

  • Telegram Data: When you start ChartTraceBot, we receive your Telegram User ID, Username (if set), and First/Last Name as provided by the Telegram API. We use this to send you the alerts you configure.
  • Usage Data: We store your alert configurations (triggers), trading pairs you watch, and your interactions with the bot to provide the service.
  • Payment Data: If you subscribe to a Pro plan, payments are processed by third-party providers (e.g., Stripe, PayPal). We do not store your credit card details. We only receive a transaction confirmation and the status of your subscription.
  • Website Data: We may use standard cookies or similar technologies to remember your preferences and analyze site traffic anonymously.

3. How We Use Your Data

We use your data solely for the following purposes:

  • To deliver real-time crypto alerts via Telegram.
  • To manage your subscription and account status.
  • To provide customer support.
  • To improve the performance and security of our bot and website.

4. Data Sharing and Third Parties

We do not sell your personal data. We only share data with third parties essential to our service:

  • Telegram: The bot operates on the Telegram platform; your interactions are subject to Telegram’s Privacy Policy.
  • Payment Processors: To securely process payments.
  • Hosting & Infrastructure: Cloud providers who host our servers.

5. Data Retention

We retain your data only for as long as you use our services. If you block the bot or delete your account, we will delete your personal triggers and identification data, retaining only what is required by law for tax and accounting purposes.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("Right to be Forgotten").
  • Withdraw consent at any time (by stopping the bot).

7. Contact & Data Controller

For any privacy-related questions, you can contact us via email at support@charttrace.com.

Legal Entity:
RMX Tec. Ltd.
Sveti Ivan 4, 2770 Bansko, Bulgaria