Terms of Use

Last Updated: November 28, 2025

1. Acceptance of Terms

By accessing or using the website charttrace.com and the Telegram bot ChartTraceBot (collectively, the "Service"), operated by RMX Tec. Ltd. ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Use. If you do not agree, you must stop using the Service immediately.

2. Nature of the Service (No Financial Advice)

IMPORTANT: The Service is strictly an informational tool designed to track technical market events (e.g., fractals, price levels) based on historical data.

  • Not Financial Advice: The Company is not a financial advisor, broker, or investment manager. Nothing provided by the Service constitutes financial, investment, trading, legal, or tax advice.
  • No Recommendations: Alerts sent by the bot are not buy or sell signals. They are automated notifications about market conditions. You are solely responsible for your own trading decisions.
  • High Risk: Cryptocurrency trading involves a high level of risk and may not be suitable for all investors. You can lose your entire investment. We are not responsible for any financial losses you may incur.

3. Disclaimer of Warranties ("As Is")

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind.

  • Accuracy: We do not guarantee the accuracy, completeness, or timeliness of the market data or alerts. The bot relies on third-party exchange data which may be delayed or erroneous.
  • Availability: We do not guarantee that the bot will run uninterrupted or error-free. The Service may be subject to downtime, maintenance, Telegram API outages, or server failures.
  • No Liability for Errors: We explicitly disclaim liability for any trading losses caused by bot malfunctions, missed alerts, delayed notifications, or incorrect data visualization.

4. Subscriptions and Payments

  • Billing: Subscriptions are processed via Stripe. By purchasing a subscription, you agree to Stripe’s terms of service and authorize us to charge your payment method.
  • Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled by you.

5. Refund Policy

ALL SALES ARE FINAL.

  • Digital Content: By subscribing, you acknowledge that you are purchasing digital content that is provided immediately.
  • Waiver of Withdrawal Rights: To the fullest extent permitted by applicable law (including EU Consumer Law), you expressly acknowledge that by accessing the Pro features, you lose your right of withdrawal (14-day cooling-off period) once the service delivery has started.
  • No Refunds: We do not offer refunds for partial use, dissatisfaction with market conditions, or if you simply change your mind.

6. Limitation of Liability

To the maximum extent permitted by law, RMX Tec. Ltd. and its directors, employees, or agents shall NOT be liable for:

  1. Any indirect, incidental, special, consequential, or punitive damages.
  2. Any loss of profits, revenue, data, or financial losses resulting from your use of the Service.
  3. Any damages resulting from unauthorized access to your account or Telegram account.

In no event shall our total liability exceed the amount you paid to us, if any, for using the Service during the 1 month prior to the claim.

7. User Conduct

You agree not to:

  • Redistribute, resell, or reverse engineer the Service.
  • Use the Service for any illegal purpose.
  • Attempt to disrupt the servers or networks connected to the Service.

We reserve the right to terminate your access immediately, without refund, if you violate these terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bulgaria. Any disputes shall be resolved in the competent courts of Bulgaria.

9. Contact Information

RMX Tec. Ltd.
Sveti Ivan 4, 2770 Bansko, Bulgaria
Email: support@charttrace.com